SPONSOR COFFEE CONVERSATION (Pearson VUE): Cracking the Code: Balancing Candidate Experience with Exam Integrity

Our technology-enabled world has changed everyone’s expectations. We’ve all come to expect (even demand) fast and easy provider-to-consumer interactions with very little friction. But just because technology lets us deliver high-stakes exams without friction, does that mean we should? Your candidate experience strategy can’t just be about delivering satisfaction — it also needs to align with and support your organizational goals. If your primary goals are to protect your content and ensure your exam is delivered securely, that will most likely require extra steps from your candidates. On the other hand, if the user experience is paramount to your program, you may need to change your approach to item development. Either way, it’s a tricky code to crack. Join our virtual coffee conversation to share your thoughts on ways exam programs can strike a balance between meeting “candidate as consumer” needs while at the same time managing and protecting exam content.